Our Services – One Catalog. Everywhere.
WTS Paradigm delivers not only the best configurator software for the building products industry, but also the best professional installation and service. We know that purchasing software is a major investment for any company and that you want the assurance that our software will be installed on time and on budget. A major tenet of our philosophy is to start with thorough analysis to make sure planning and expectations are sound. We have the experience and the ability to tailor implementations based on your staff’s availability and knowledge and any organizational needs or requirements you may have. At the end of the planning and analysis phase, we provide documents to clearly define scope, timelines and cost.
WTS Paradigm has a proven implementation methodology that is comprised of 6 main steps: Define, Design, Configure, Test & Train, User Acceptance, and Deploy.
Once the Software License Agreement is signed, WTS Paradigm will work with you to schedule separate discovery and training meetings for Product Knowledge, CenterPoint and MasterPoint. Discovery meetings are generally done at the client’s site to help members of the WTS Paradigm staff understand your business and meet key people in your organization. During this phase, all functionality and standard workflows are reviewed and integration, development and business needs are evaluated in detail. This is done to gain a detailed understanding of the scope, timeline, cost of the project, and to identify any critical path items or risks. This also helps us to ensure that we have a proper training and rollout strategy so your customers and end users are set up for success. Following each discovery trip, WTS Paradigm will provide a blue print, project plan, and a statement of work entailing all the work necessary to successfully complete the project.
Enhancing business software is a significant endeavor and without excellent project management, there is an increased risk of failure. WTS Paradigm has proven tools, people and structure in place to ensure that projects stay on track and meet business needs and goals. Our processes ensure timely installs with high levels of quality and end user satisfaction. Some clients simply do not have the resources to provide a project manager. In that case, WTS Paradigm has senior level Project Managers whose services can be used by the client to ensure the project stays on track. WTS Paradigm also assigns a Project Coordinator to the project to manage the overall project communication and progress. This responsibility includes producing monthly executive summaries and having monthly calls with customer executives to discuss progress, updates, and any escalations.
During this time, we will learn your product offerings and train you to enter this data into the structure of our configurator. Our experienced staff and advanced tools help make this process simple and efficient. Our tools allow for the majority of work to be done with simple data entry. When customization is required, WTS Paradigm will provide the resources necessary to tailor the configurator to your specific needs or train your staff to do so. After the initial product knowledge setup is completed, we can provide ongoing assistance and product knowledge updates or can train your staff on how to appropriately maintain and update your product knowledge as your product offering changes.
Test & Train
Testing and ongoing maintenance is important to any install. WTS Paradigm provides a range of software training tailored to your staff and your customers. Training can be conducted in-house at your facility, at our training facility in Middleton, Wisconsin, or at another agreed-upon location. Training includes manuals and/or e-learning tools tailored specifically for your organization. The combination of the editor and our testing tools allow for quick changes and verification against testing benchmarks. Using these tools along with our proven environment strategies will help eliminate the introduction of any unforeseen issues to the system. Our AutoLoader functionality also helps ensure that changes and errors are fixed rapidly as they can be pushed out to all users within minutes of being discovered.
WTS Paradigm will work with your staff to implement proven strategies of end user support through issue reporting and resolution, change control, and two-way communication with end users. After go-live, WTS Paradigm will work with your staff to monitor end user happiness, system feedback, and business metrics to ensure the desired return on investment.
In the weeks leading up to go live, WTS Paradigm Analysts work with you to ensure that thorough testing has been completed, issues have been addressed and all key people know how to use the software. WTS Paradigm uses CatchAll, a web based tool, to help manage issues. Once an issue has been logged it is automatically assigned to WTS Paradigm for review. Any issue updates are saved off to maintain history and automatic email updates are sent to the appropriate users so everyone can keep track of progress. Users can see what issues are outstanding at any time by running simple reports.